Systems Thinker: Led the design team during a redesign of the competitive ranked system; Designed an honor system to create positive player behavior; Introduced team voice communication features; Increased visibility of player accomplishments and collections to build meaning into the rewards and gameplay loop

Organizational Impact: Identified major constraints and performance challenges; Quickly and compassionately provided individual craft feedback; Educated organizational leaders about UI and client-side creative constraints; Successfully advocated for additional resources; Provided a broadly accepted guideline for color usage; Developed trust for the design team that had previously went overlooked

Quality and Process Accountability: Identified and addressed areas of underperformance through performance plans and advocating for greater funding and support for a small under-resourced team; Facilitated design community of practice meetings; Encouraged designers to present case studies of their work; Defined quality standards alongside designers, artists, engineers, and product owners

Innovation Advocate: Introduced a new tech art role within the game systems team to decrease the time and number of people required to design and implement user interface; Aligned 5+ product teams and 3 disciplines around the new job description and reporting structure; Collaboratively established a timeline to rollout the workflow and tool changes across several product launches and existing toolsets; Presented the strategy to executive stakeholders